General Restaurant Manager - Mugg & Bean

Location: Ghana
Company: Masco Foods Limited
Brand: Mugg & Bean
Reporting to: Operations Manager
Employment Type: Full Time

Important:

• Candidates currently employed by an existing Mugg & Bean franchisee, or recently recruited directly from an active Mugg & Bean franchisee, will not be considered.
• Only candidates with previous Mugg & Bean experience will be considered.
• Preference will be given to candidates who have already left the Mugg & Bean system, have worked internationally, or are legally and contractually free to join Masco Foods in Ghana.

Role Purpose: The General Restaurant Manager will be responsible for the full daily operation, commercial performance, customer experience, people management, and brand standards of a Mugg & Bean restaurant in Ghana.

The successful candidate must have proven Mugg & Bean management experience and a strong understanding of the brand’s service culture, food quality expectations, operational systems, and guest experience standards.

Key Responsibilities

Restaurant Operations

•       Manage the full day to day operation of the restaurant

•       Ensure the restaurant operates according to Mugg & Bean brand standards

•       Deliver excellent guest service across breakfast, lunch, dinner, coffee, bakery, and takeaway occasions

•       Ensure all departments are ready for trade before opening

•       Monitor service speed, table turnaround, guest complaints, product availability, and restaurant cleanliness

•       Ensure all operating procedures, checklists, and controls are followed daily

•       Maintain strong floor presence during peak trading periods

•       Ensure the restaurant is properly staffed and managers are correctly deployed during trading hours

Financial Performance

•       Drive sales growth through strong guest service, local store marketing, and operational excellence

•       Manage food cost, labour cost, wastage, discounts, refunds, and controllable expenses

•       Review daily sales, cash, voids, discounts, and product mix

•       Ensure all cash handling, banking, and reconciliation procedures are followed

•       Manage stock levels and ensure stock losses are controlled

•       Support budgeting, forecasting, and weekly performance reviews

People Management

•       Recruit, train, coach, and develop restaurant team members

•       Build a positive and disciplined restaurant culture

•       Manage staff schedules, attendance, overtime, grooming, and performance

•       Conduct daily team briefings and shift handovers

•       Ensure all staff understand Mugg & Bean service expectations and product standards

•       Manage poor performance, misconduct, and disciplinary matters professionally

•       Develop assistant managers, supervisors, waitrons, baristas, and kitchen team leaders

Guest Experience

•       Ensure every guest receives friendly, warm, and efficient service

•       Handle guest complaints quickly and professionally

•       Maintain high standards of table service, product presentation, coffee quality, and restaurant ambience

•       Monitor online reviews, guest feedback, and repeat customer behaviour

•       Ensure waitrons understand menu knowledge, upselling, and guest engagement

Food Safety, Hygiene, and Compliance

•       Ensure full compliance with food safety, hygiene, health, and safety standards

•       Ensure daily cleaning schedules and pest control standards are followed

•       Ensure all temperature controls, food storage procedures, and expiry checks are completed

•       Maintain a clean, safe, and audit ready restaurant at all times

•       Ensure compliance with Ghanaian labour, health, safety, and company policies

Brand Standards

•       Protect the Mugg & Bean brand by ensuring consistent execution of all standards

•       Ensure correct use of recipes, menu items, portioning, crockery, uniforms, signage, and guest service procedures

•       Prepare the restaurant for internal and external brand audits

•       Immediately correct any brand standard noncompliance

Minimum Requirements

•       Proven experience as a General Restaurant Manager, Assistant General Manager, or senior manager within Mugg & Bean

•       Strong knowledge of Mugg & Bean operations, service standards, menu execution, and brand culture

•       Experience managing a full service casual dining restaurant

•       Strong financial understanding, including sales, food cost, labour cost, wastage, and stock control

•       Strong leadership and people management skills

•       Excellent guest service mindset

•       Ability to work under pressure and manage high volume trading periods

•       Strong communication skills in English

•       Willingness to relocate to Ghana or work in Ghana

•       Must not currently be employed by an active Mugg & Bean franchisee

•       Must not be recruited in a way that breaches any franchise, employment, or non-solicitation obligations

Preferred Experience

•       Mugg & Bean opening experience is a requirement

•       Experience training new teams

•       Experience in African or South Africa Mugg & Bean business

•       Experience with coffee shop, bakery, and full-service dining operations

•       Experience managing both front of house and back of house teams

Key Competencies

•       Strong leadership

•       High attention to detail

•       Guest focused

•       Commercially minded

•       Disciplined operator

•       Strong trainer and coach

•       Problem solver

•       Honest and reliable

•       Hands on management style

•       Able to build and maintain brand culture

Success Measures

•       Sales growth

•       Strong guest satisfaction scores

•       Brand audit compliance

•       Food cost and labour cost control

•       Low staff turnover

•       Strong team discipline

•       High product consistency

•       Clean and well-maintained restaurant

•       Smooth daily operations